Known issues and limitations with the Pexip apps

This article lists known issues and limitations with the Pexip apps.

Web and desktop app issues

Here is a summary of the known issues and limitations in the web and desktop apps:

  • The recent calls list does not update immediately. (SP-1068)
  • Ricoh IWB users are unable to restore Pexip app from PIP mode. (SP-755)
  • Searching for a URI in the local contacts list will not show as a contact. (SP-665)
  • Connecting via WebRTC in Safari is much slower to connect than other browsers. (SP-649)
  • Incoming Audio Call Notifications do not work in Chrome 66. (SP-399)
  • Incoming Audio Call Notifications do not work on Safari 11. (SP-395)
  • Bluetooth audio does not work correctly in Firefox and Safari. (SP-181)
  • Windows users may see a high number of Pexip app .exe processes running and Mac users may have high processor utilization when self-view is enabled. (#11909 & #11699)
  • Keyboard shortcuts are not working in Firefox (SP-2948)
  • Sharing "Just a window" doesn't display apps that are running in full screen on MacOS (SP-3024)
  • Cancellation of Pexip app installer during the upgrade does not rollback to previous installation in Windows 7/8/10 (SP-3271)
  • Only the default speaker can be used on Safari. Apple does not support this.

Windows 10 tablet mode

When using Windows tablet computers or touch screen monitors with the Pexip Service, users may experience flashing or resizing of the video window during a call.

To resolve this, you can take the device out of tablet mode.

Here's how to do this:

  1. Select the notifications button on the bottom right of the screen.
  2. Click on the icon that says tablet mode.

If you are unable to find this:

  1. Click on the windows key from the bottom left corner of the screen or keyboard.
  2. Search Tablet Mode Settings and click on it.
  3. Look through the settings page to verify which mode you are currently in.

Mobile app issues

Here is a summary of the known issues and limitations with the Pexip mobile apps.

Android

  • If you are in a conference and the phone receives a standard call, the Pexip call will drop (regardless of whether you answer the incoming call or not).
  • Invited participants reach a “No answer” state before dialing is supposed to end.
  • Disconnected participants are displayed in the list for more time than what might be expected.
  • “Server error” is displayed in the app after updating pin codes from MyPages.
  • The owner can’t invite participants into locked rooms. Falsely appears to dial in the interface even though it is not really dialing.
  • When making a video call, the app does not use any connected Bluetooth devices — it only uses the phone's internal mic and speaker. For voice-only calls the app works as expected.

iOS

  • A host is unable to admit participants from the locked VMR lobby via the roster.
  • Chat is only supported in portrait/vertical orientation. In landscape/horizontal orientation a "Rotate your device to chat" message is displayed.
  • When plugging in headphones while connecting to a room, the sound can come from the device speaker.
  • You can’t invite someone by dialing who is not in the company directory.
  • The button to open the participant's list sometimes disappears.
  • Sharing video is not currently supported.